[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

2 e- l; b( l% [+ gPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

  |( |; a" ]8 S) e/ `" jKey Responsibilities:
% O- y/ A4 Z( H•        Answer incoming calls and route calls to appropriate person
2 |* h3 N6 Y+ P3 C•        Take and deliver messages to the staff of ASSIST
* A% q8 H2 m( E+ z6 Y+ ]. u% m•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
1 A3 z/ U$ p6 P•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
6 H6 j" o: h7 i; [, ^•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
( y, f$ p. O2 V1 l7 {+ P•        Maintain front counter service files
# [3 {  \1 L% T& ^6 a•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
2 n" \" X9 I+ D% S" T0 x•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
5 d$ S- N; a" ~0 j' l  }•        Ability to address multi-task and set priority appropriately
+ [: k! k" z+ @6 j; o7 `•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

% m- l/ B2 H/ D3 I% jQualifications:
8 n& e5 D+ |& B3 c$ u$ v•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
- r; Q% j' A! {- X•        Ability to work well under minimal supervision
& T4 c+ ~6 P6 d# `  J* O2 [
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
% s2 w3 z; a7 g: z# }2 `# ?
! n3 E+ Y/ {8 k& S- z/ |Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.