鲜花( 3) 鸡蛋( 0)
|
我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
6 |. l# {( V, @+ ]有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
7 U1 a! m; X$ e7 |1 M1 V0 d6 W6 e6 _$ n) s$ G, l3 H$ m
Responsibilities include:
2 C' ^# e# s7 r% i# q2 Y0 W0 V% B3 N4 F0 T( W* o
Working closely with marketing, sales and programmers to facilitate customer system integration.
" h3 }# v0 k+ a1 V7 lWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.
9 V; [$ L# r8 X6 |0 gTechnical support and troubleshooting of client software implementations and customer issues or problems.6 p7 w/ M- [% Y4 @8 m8 N
Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.6 N% x9 O; L% B. u8 J7 T1 a6 E
% k. T: l: A( n K" c
Requirements:* o, f( B# Y, {: O
K' O) J B1 @) K5 [' a- Advanced computer and technical knowledge
% c& a$ W2 b1 m; y- H6 y* B. _. v. T/ h
- Ability to solve complex problems in an efficient way3 n+ T( q* c! R4 g; h
. ^4 o: b7 U$ S( k9 m0 s$ p Q- Ability to communicate in an effective and constructive manner with customers or potential customers1 A6 C8 G5 L+ q: @8 O5 P5 R
, N' D& q" j! \3 | u8 q8 f- Previous software support experience is an asset' S% ]$ L7 }( q* ~* H
4 l& b8 B! L8 N) z7 h- Post-secondary education is an asset
% F# p* a& g% N$ `3 R# q4 _ o3 H8 a# s# @
- Intermediate knowledge of database and web-based software is recommended
! n+ h; j- U0 ^9 O( m! h* Y+ ?7 ?* N% ]; K7 l I9 @
- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
7 Y) x, m! N( c% Z
9 ^; G- g$ ^5 K- M" ~% {" A6 Y+ { |
|