Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
. f, x0 _& _# }$ s: ]- oassistance to apply for, let us know and we will arrange for an
appointment with one of the counselor.

Level II - Call Centre Representatives (Permanent)
! g6 y. |. j% B$ n: u9 Y; |Competition Number: 65A11 16
Job Category:Customer Service / Call Center
6 g5 Z9 Y1 a* BPosting Date: 4/7/20112:13:00 PM
Closing Date:5/31/2011 4:30:00 PM
Job Location: Edmonton

' W  p8 s# d$ Z) r0 K* PDESCRIPTION
, Q# p& Z+ F) S5 G( }# A: ~" ~) n
AMENDED - April 26, 2011
' F3 N* A. X3 d- G5 N0 sATCO I-Tek is currently recruiting qualified permanent part-time
  s) l+ ~7 t% l(16-30) hours per week, Call Centre Representatives to work in the
- C. Y& x- A5 J. u$ f( ~Call Centre located downtown Edmonton . The pay range is from $14.83 -
$ 18.83 per hour.
# h3 l4 O: b/ [. _7 FShift Differential: additional $0.80 per hour for hours worked on
Saturday, and $0.96 per hour for hours worked after 5:00 pm.
9 H  [3 V) z3 ^5 K7 o! E$ D
; v4 y! @1 `3 c5 o! o5 {! C# S( H
The Level II – Call Centre Representative assists customers by
8 P/ o: U+ @3 E$ Z+ e0 ]8 Mresponding to
# Y/ W% j) v$ T# ~5 G4 y& r# uresidential, commercial and rural account and/or service inquiries or
complaints received by telephone. This role is responsible for
9 z: d7 ]; u- v: n1 \delivering
excellent customer services by focusing on first call resolution.

# @2 S* x  E4 o7 @9 G% s  G* ^
) j: z1 Q; o3 o1 ?4 K$ b
The Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
Saturday
  W. P& L; J1 E) X4 F7 T& x4 I8 i8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
Centre employees must be available to work all hours of the Call Centre
for
scheduling purposes. Work schedule will fluctuate.
% ]3 q$ K7 a4 H" N% ^

# w0 S% Z% N2 T8 u. u% }
This position is administered under the Canadian Energy Workers
& ?5 H4 K5 N8 c" FAssociation
Collective Agreement, Job Posting provisions.

RESPONSIBILITIES
' e! R: N9 D  j3 v1 A
9 I5 U1 N0 o( @# r' I: J9 n! ^# f- Responsibilities included but are not limited to:
; p' O8 ]9 [1 V1 |3 m+ v2 h- Respond to customer residential, commercial and rural
  C; ], D6 [5 c. \' paccount/service
5 z7 [. y/ K- ^0 w: U- vinquires.
- Solve a wide range of customer issues in a dynamic, high volume
2 j3 M7 E- V, Q$ Z8 ^and
fast-paced environment using initiative, creativity and
decision-making
% U! i* r; }- p) \8 y$ l& t2 askills.
! `. P- W9 x: J- Up sell, Cross sell and retain customers is mandatory.
- Provide information to customers relating to energy management.
- Calculate customer bills by performing complex rate calculations
while
. f  ], o2 V5 S8 q6 I! f* ~using a thorough knowledge of various rate structures.
- Explain customer bills to a diverse audience.
5 E1 V# z' L$ P2 V7 q9 Q5 ?- Investigate, analyze and respond to inquiries concerning billed
amounts, account status and receipt of payments.
- Process customer account information in a measured real time
environment.
- Provide caring customer service to all customers.
% T- B; [/ c2 v7 E- Defuse potentially unproductive interactions with irate
customers.
- Respond to emergency customer service calls in potentially
life-threatening situations.
: E. [. ]- j! p. @* h9 ~/ G6 V5 g; {+ c- Work with minimum supervision.
7 R! \: G8 k( o' _- Understand and abide by governing legislation, codes and
compliance
# ^# a3 _+ h5 l( |' splan.
& c( K$ _* ?% r& f0 C5 e: `+ E( N
% f" G+ x, T, l* N: iQUALIFICATIONS
" d) j( g0 s9 }; E- b0 {
3 ?5 L" X# M% |- Grade 12 Diploma or equivalent (applicants will be required to
5 N0 A8 n5 X* F( p* |( p0 A3 pprovide
proof of education)
' y& _! h8 f9 M  [4 U+ p4 z% A- Successfully complete the Call Centre Simulation Assessment(s)
/ \! V2 K9 P( H8 r- Proficient skills in PC office applications (i.e. MS Word) and a
% Q' f* m# `" \# a, fworking knowledge of Windows XP.
( O& C! r% `' E% B, d7 n- Proficient keyboarding skills.
- Call Centre experience desirable.
- Demonstrated reliability and ability to work rotating shifts.
5 l! F/ C) G& r0 [- Effective professional written and English verbal communication
8 P/ n6 W6 M/ a* H1 z5 ~6 B/ u1 R$ xskills.
- Flexibility to perform in a dynamic work environment.
: }+ {6 k7 P2 V" V. G! g! s  f- Positive interpersonal skills to thrive in team orientated
environment!
  x; q9 R  A3 Q1 D, C( {( Y5 k8 y' r- Accurate and attentive to detail. Strong mathematical aptitude.
- Demonstrated ability to work as a contributing team member.
- Ability to apply appropriate judgment in the management of
confidential information.
" B* h3 S% {6 ?  p; V3 w- Clear Criminal Record Check.

Good luck,
3 }/ c0 K8 d, f' z* _# c- D
1 e# q) f$ n1 x4 T5 @9 \/ q  A0 ~Karuna Bhavsar
3 P- q3 B' H' t1 z8 L! i9 ]! {) o
Welcome Centre
Supporting Aspirations Connecting Dots

#335,TowerII
Millbourn Market Mall
7609-Millwoods Road
6 v4 o1 {/ G: I  r% d: }8 k: ^Edmonton,AB T6K 3L6
$ `$ m- Z6 b6 |  E, o* l( M9 Q; ZPhone # 780-462-6924
5 i+ @' A5 h4 v" e) m- g, CFax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真