[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

  t5 r: L' f5 TJob Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

5 p- w' W  I: [Key Responsibilities:
6 ]) W: m+ n$ V•        Answer incoming calls and route calls to appropriate person
3 C* J, i5 ~6 {9 \# t% f•        Take and deliver messages to the staff of ASSIST
+ G5 q3 O/ ?5 {" G) c, d3 H•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
6 z& t* A: d/ |, V# K& p& P' e0 }•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
) M  {( Q; q- X: S* y•        Maintain and update the information boards with upcoming events
' h) k2 N: L2 }2 d" }0 f•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
3 Q8 Q" t$ y- G$ l. S3 L•        Attend meeting and training to stay current on immigrant settlement matters
9 P& m3 C7 C) _6 \5 M•        Maintain front counter service files
* P6 p. p+ L/ j" s1 J% U4 ^7 w•        Perform general office duties as assigned
# \& I5 }' `4 G•        Report to ISP Program Manager

6 @. f4 k, F% h1 R6 nKnowledge, Skills and Abilities Required:
5 P- ?. T8 y3 b& C8 S•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
$ u2 C4 q( ]# W4 [/ `) T•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
: z& ?8 [6 l" S! T•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

# X) g; Q- ?0 C( k( b- dQualifications:
•        2-4 years of office and clerical experience
9 T0 [5 R1 p- P& L) x7 P% C; j3 y•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

; ~/ p4 K0 D3 nPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.