Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
# H; S4 r  f  O* x1 E6 A# Y* BJob Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
& c& C2 _2 d% E•        Oversee hotel security requirements.
+ P$ F% J) E; @% T9 d& `•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
1 e! a: k8 @; |•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
, @  B( \$ Z4 P: l9 i+ b5 Q& K2 p•        To communicate effectively with other Departments Heads to levels of business and type of business.
5 l! V5 l+ ?2 W0 C•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
( q' J& G8 t# V•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
# x% Q6 G5 }( a1 M2 c& H•        Manage rates on a daily basis for short and long term.
0 ~: }$ \! \/ b0 k  q•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
) H! X4 F4 u) r4 U•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
+ v( s$ j2 L* P8 I! @•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
: |3 i5 Z7 a- m6 C2 j•        Any other tasks assigned by the General Manager

! _+ r4 D/ n5 @, A+ Y; @+ mRequirements:
4 o3 w+ }: u/ K2 z( |•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
( k5 P* A- n' T; \& L) @• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
" S$ m) O/ D* W4 l; b• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

( x. t# t4 `  t& x" E/ ]) kAdditional Details
Job Available: Immediately
# ]; A+ d+ N/ b: q& W! F# r* W1 Q$ ^Bonus Plan: Yes
( z  E+ h' q( [& X; q' }Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
6 _2 D5 @7 s' y& V: }9 dOther: Meals, Drycleaning, car allowance, medical, dental
* F( Z  U7 `1 F2 h8 KAccommodation: No
' }7 u4 W, s% @% @& z$ P5 {1 l* }6 o/ `Management Position: Yes
Entry Level Position: No
2 M4 M$ k. s- D. q& eIndustry Categories:Hotel/Resort
4 L8 E# l5 I7 T' O* G" U% tPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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