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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net/ s8 P6 |$ F. |4 r& d; p. o2 ^
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢 M# Q1 W0 D C+ Z. L7 i
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Responsibilities include:0 D0 A" S2 s. R$ S
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Working closely with marketing, sales and programmers to facilitate customer system integration.
# t' f, w3 h; s! f8 Q6 sWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.2 J: y% M# `" M) M' B5 Z* H
Technical support and troubleshooting of client software implementations and customer issues or problems.6 a8 ]) N& w/ m& s( X
Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.
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Requirements:% L- b }. b/ U( W% ^* E" O
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- Advanced computer and technical knowledge
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) q1 b( Q3 q3 L2 _5 J- Ability to solve complex problems in an efficient way. h8 V! s' Y+ o7 C' a# C- q
* V2 M( M% ?6 }+ N# V: T. t- Ability to communicate in an effective and constructive manner with customers or potential customers
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$ e, _, k$ ~* Q4 p. H6 |- Previous software support experience is an asset
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- Post-secondary education is an asset+ V4 G+ E! E. ?3 A8 ]. O6 R
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- Intermediate knowledge of database and web-based software is recommended
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: H$ g: {9 d1 l+ z- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended9 E# K0 p" O. X4 A# j
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