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Desktop Support Team Leader
$ z& r8 s& e  h' S3 t4 C% BSystems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
4 l, V9 ?/ K! B! Q8 d$ V+ ]Corporate Services - Customer Support
Work Location: 12th Floor Century Place

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FUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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4 q$ b+ s5 B& P- m· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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1 r5 X7 R; b9 c8 r" K8 F, U) N" B· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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8 \, d3 g/ w) F- }· Performing quality assurance for work performed, in response to customer requests.
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) t& E* S  }: z1 V* z2 ^· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

) Q' c4 g3 _- R· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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* G1 g% z" y9 Y3 g) M4 ^JOB REQUIREMENTS:

3 _( T& P4 |( }  Y1 d; b" ^! N5 v· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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# t9 }; L  v- F' L; ^! G4 I9 K· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

4 f& ]2 `; G" F· Strong analytical, problem solving and project management skills.
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: y4 w6 G1 ~6 v. c/ p+ }2 ~% _6 W· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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6 w1 g; G+ s" d4 N5 ~# Z$ _HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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9 m9 |& D' Z; B: N9 s4 y* N8 P1 uSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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GENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
0 E! Z6 N, d8 W( U8 J) WClosing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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