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Desktop Support Team Leader
. w" y. J0 [1 m- f4 H0 w' _Systems Analyst III
8 d5 s" K: u/ C! [( p- pJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place


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" R5 o  S. Y* w1 |FUNCTIONS:

, E( k3 j$ {% r- XThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

9 K/ j2 a9 Q  B' [# \$ ~4 k" K· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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  ^% N6 @; T' }' }6 Y9 ]  S9 K· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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1 U, t+ J7 T7 Q3 H; CJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

) O9 v) v7 y3 F4 d' C7 D5 V· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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+ {5 y8 n8 c8 {4 c- l· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.
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- c- w4 I% j" v! I2 @" s· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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1 v: }2 S1 W. X# F' F8 B! yHOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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3 }) |" t/ d9 c' ~5 g- ]SALARY RANGE:
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; M" d! U/ r* S- G! q1 ]$ l6 J21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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) l( w2 t1 g6 {* ^; _7 d& M# v. |- ?The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


8 b! ]) T/ ~6 |$ e3 qOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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