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Customer Help Representative - Edmonton – ADV1474. I1 b7 M: _* p9 L5 J* M% R
( O# G4 b$ ?7 K) XAbout TELUS$ d# a' s* [ |5 k- R! d
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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Key Responsibilities:5 R1 t- ?7 K2 H
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) ^& w4 D4 ~2 ~: bWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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# U! n+ _% ?/ @' Q) AYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will: " ^8 t8 Z9 b/ E" o/ Z! S% {
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Provide service to TELUS customers.
2 |2 c9 V: P/ p1 o! }Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
3 T) \; a! c+ X9 |, BHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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: {1 k6 {7 ]1 S* s! b: F3 J* C In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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% c2 P, t/ Y% M, R1 \4 FYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.+ d2 G: B+ U2 g6 `( G7 O) w
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Qualifications " b, w4 ?% A0 W5 J" r# i9 Q3 s
Required Knowledge:9 D- G/ ]3 q4 z
2 r. j Z( ?& ]! g2 G7 {' \& o$ `Technical knowledge of data/IP products and services.( o8 _8 R' ? K% T P# c
Technical knowledge of voice products and services is an asset.
& `, B3 |$ \0 kTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.* J1 w! i; d3 ^ ~' U/ K
Familiarity with trouble reporting systems is an asset.7 I, Z ?) n+ ], ?& V
Successful experience in a customer service environment.$ M" q( G# f/ K) X; ~8 b. B+ B1 I
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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' ~* ]4 K& O4 m2 \Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
& s8 c7 r* B2 {# i' Q1 \Strong problem-solving and trouble-shooting skills.+ [4 J( D7 S* \# o: q1 e* J% C
Ability to work independently with minimal supervision.
- y' n" e3 M+ X5 x. X% RMust maintain a high degree of accuracy and attention to detail." E! s! x0 y' O, i5 y, J
Ability to effectively compile and analyze data and make sound recommendations.6 D5 } \/ Y( M
An aptitude for recognizing and creating sales leads is an asset./ S S, k: l& a
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Additional Requirements:
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9 {4 B( e+ ~" b$ ]3 q uReliability and regular attendance is essential.
) o# a. V# N5 B# m# Y+ RMust be able to work in a measured and monitored environment.9 S* |1 U0 b" P! e( }
Ability to work efficiently in an environment with limited ability to move about.
8 o" ~* D& Z6 K9 v' hMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
( R2 S% y0 H0 i+ c; \; C* ~; z8 {The successful candidate for our Customer Help Representative must meet all applicable testing requirements.) |5 w! b! l3 R$ V. W9 b1 D; a
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TELUS Values in Action7 B" }8 t( r8 u& D9 ]
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( R4 \! F; p5 aTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;( p1 u+ e7 O9 y6 I& {8 F M: `
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We embrace change and initiate opportunity- \. G" t! d ? p# y
We have a passion for growth7 d. |. g l' S% ]
We believe in spirited teamwork
- o; ]( Q) V$ q) {We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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