[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
- _6 _# m1 J' E8 L7 F1 }) _& rPosition Title:  Receptionist/Immigrant Services Worker
7 i3 c5 j* H4 V! n) kHours of Work: Part-time (21 hours per week)

, l6 c/ p# f5 nPosition Summary:
4 T/ P+ Y& ~# a# O% G( s" [- QWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

2 E- i4 ~* F* {. d1 \" _, pKey Responsibilities:
- l' N) \5 {6 n& B& ~$ ]•        Answer incoming calls and route calls to appropriate person
' K. p  V4 f( v/ x; `* L•        Take and deliver messages to the staff of ASSIST
, d3 M+ H& k7 B3 ^•        Welcome clients and direct them appropriately
$ b) d! {+ K9 x; B/ V, i•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
8 E# \2 V" H6 \; P* @. ?) N) P8 `$ y0 T•        Assist the ISP team in reminding clients to appointments of workshops or other events
6 s6 h2 |  }0 O; H( U; }. x' _' d•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
8 b) z4 m1 K' I( r' R* Q1 q3 M0 V! A+ t•        Maintain front counter service files
•        Perform general office duties as assigned
: @' G; o: M# I0 F" j7 t1 p, ]•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
* h6 T- q6 }4 N- ~5 P•        Ability to work with newcomers and general clients
, q9 n: W& {# g8 R' D5 E- Q•        Microsoft Office operation skills- Excel, Word, Outlook
) b: n$ m. j0 |•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
9 Z* i) H( E# B  E•        Ability to work effectively in a fast paced office environment
5 @1 [9 T% h: f, l+ {5 H% b•        Knowledge of immigrant services

Qualifications:
3 m/ n: O: N. A0 c9 L! m•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
  b6 }. x! d# J" U/ E•        Demonstrate workplace maturity and professionalism
! n6 C' b! X8 m* _' Y5 a8 ]* l0 E•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
/ F- n5 ^; b" k' ?# R" l+ s$ W6 L8 E
7 {4 w! _1 b% y$ z4 nNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.